Seven Steps to Writing a Refund Request

Geeks On Finance reports:

"Not every purchase turns out to be a good deal. Many consumers choose to ask for a refund rather than absorbing the cost of a product or service that has been a disappointment. Whether you're asking for your money back for a bad product or for a course you couldn't attend, for example, state what you want from the company and why. Even if the situation does not require that the company issue a refund, your letter may help the company better maintain positive customer relations...Read the refund policy of the company or organization to which you plan to write. Look on the company's website for this information. It is possible that you need not write a letter or email to request your money back...If the refund policy is unclear or nonexistent, write your letter...Address your letter to the organization's customer service department. If you are unable to find the postal address or email address for this department, address your letter to the company in general and label it 'Attention: Customer Service.'...Explain what happened to lead you to request your money back...Include all relevant information including the date you purchased the item or registered for the course. Indicate that you are returning the item and include the item with your letter...Ask for a refund in plain language. If you do not specifically request a refund, the company may view your letter only as a complaint and take no action. Or, the company may offer you a different kind of compensation such as a discount off of a future purchase. Indicate how you would like to receive your refund, such as a credit to the credit card you originally used to purchase the item...Close the letter with a polite closing phrase such as 'Thank you for your prompt attention to this matter. I look forward to your response.'...Sign the letter and include your complete contact information, including phone number, address and email address...Send the letter and the product, if necessary, to the company. Follow up two weeks later if you have not received a response."