Jackie Lohrey reports:
"Business case documents and project plans can be used to identify and propose solutions for a variety of business problems. The difference is that while a business case document presents a number of possible solutions to a business problem, a project plan proposes a single solution. Because there’s typically more than one way to solve a business problem, a business case document can be a good starting point. Once the business owner selects the best solution, project plans that define action steps for solving the problem can then be developed...Identify the root cause and contributing factors to a problem by conducting a cause-and-effect analysis. Start with a clear, written description of the problem. State the exact problem, including details such as who is involved and when and where it occurs or occurred. Clarity is essential in order to develop a comprehensive understanding of the problem. Next, identify and describe how tangible and intangible factors such as equipment, business processes or attitudes may be contributing to the problem...Most business problems have numerous solution options. In this phase of developing a project solution plan you should identify and explore them all. Start by brainstorming to create a list of possible solution options, each addressing an identified contributing factor. Describe each option in as much detail as possible...Conduct a cost-benefit analysis for each possible solution and then prioritize each solution according to how successfully it solves the problem in the most cost-effective way. The cost-benefit analysis for each solution should include a full cost estimate, financial and intangible benefit projections, and an estimate or time frame for when the solution can be expected to pay off. Although unlikely, it’s possible that the most cost-effective solution may be to take no action at the current time. This depends on the severity of the problem and its potential long-term effect on business efficiency and profitability...The final step in writing a business project solution plan is to choose a solution and create a project plan. A thorough solution plan includes project goals, a list of deliverables required to meet project goals, and a schedule or timeline for completing the project. Supporting documentation such as personnel and resource requirements, a project communications strategy, and a risk identification and management plan should also be created and incorporated into the project plan."
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