Linda Ray reports:
"Performance plans are formal processes by which you can set the guidelines and standards expected of your employees, gauge their success in fulfilling those requirements and develop ways to improve. In a limousine company, your drivers are your most important asset and can make or break your limo business, since customer service sits as the cornerstone of your development. Your drivers, sales staff and in-house employees should be guided closely by a performance plan developed to increase customer service and provide employees with clear expectations...Get staff accustomed to your priorities right from the start. Tell job candidates that you will run a background check and give them a drug test before they are hired and occasionally throughout their employment. Explain that your insurance rates are tied directly to their job performance, which will be closely monitored. Include a driving test in the interview and include the test in performance reviews. Write your hiring policies on the application and repeat them in the employee handbook so that performance criteria are clearly understood...Employees can’t exceed your expectations if they don’t know what those are. Define goals for each staff member and provide each one with goals...Goals are more achievable when they are specific and measurable...Employees should know when they will receive reviews and what role you and your supervisors will play in their performance plans. For your part, stick to a set timeline to prevent problems from escalating...Develop a checklist of performance criteria that you will check daily, weekly and annually. Since your business is so closely tied to appearances, include a uniform check in the daily performance review. Review the cleanliness of the vehicles and monitor your service staff with a separate checklist for the rides. Write out your guidelines with clear priorities in mind."
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