Mister Line Editor
Mister Line Editor
  • Proofreading and Editing Services
  • About Me
  • Blog
  • Children's Books
  • Customer Reviews
  • Contact Me
  • Proofreading and Editing Services
  • About Me
  • Blog
  • Children's Books
  • Customer Reviews
  • Contact Me

How to Write a Business' Standard Operations Procedures Manual

8/30/2018

0 Comments

 
Kimberlee Leonard reports:

"A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures. Beyond training, an SOP manual gives existing team members a resource for less-frequently[-]used procedures, ensuring procedures are done with the correct protocol, maintaining quality control. Writing a standard operating procedures manual requires having a clear understanding of the steps involved in any particular process...Look at all of the core processes that your company has. Start to define which processes will be outlined and mapped in the SOP ma[n]ual. While you might not map every last process, it is important to establish the most fundamental and important ones...Create a list of your core processes so you can integrate each one into the SOP manual after mapping it...Each process is defined by the steps needed to complete the process. Missing a step could mean a lost or delayed order or a defective final product. Mapping is drawing out the workflow. For example, say you are creating an SOP for the sales process of an [I]nternet inquiry. First, map how the lead is initially contacted after requesting information: phone call, email or text. Map how many times your sales team conducts follow-ups if the prospect can't be reached initially, with specific scripts for each contact. Map a different script for when the prospect is reached, as well as a set of follow-ups depending on whether the prospect buys your product or service or decides to hold off. Once mapped, write out the process in simple steps...For any process, it is easier for team members to follow a form or checklist. Develop a comprehensive template based on the mapped process. If you need to collect specific information at the client intake, make sure the template has all required information laid out succinctly. Don't assume team members remember everything in the SOP, especially when a client is sitting in front of them. Integrate the checklists and forms as an addendum to your process map and steps...Once you've mapped each process and created all supporting document templates, integrate them into a full SOP manual. Organize the manual based on departments...Organize the SOP manual with a table of contents, and clearly list each procedure in a bold title header. You might even include tabs for team members to easily flip through the manual, to help them locate pertinent SOPs in their departments."
0 Comments



Leave a Reply.


    Writing and editing can be pretty rigorous processes if you want to do them well, but that's what this page is here for. Check out the latest tips here.

    Archives

    April 2025
    March 2025
    February 2025
    January 2025
    December 2024
    November 2024
    October 2024
    September 2024
    August 2024
    July 2024
    June 2024
    May 2024
    April 2024
    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    September 2023
    August 2023
    July 2023
    June 2023
    May 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015

    Categories

    All

    RSS Feed

    Picture
    J.D. Parsons
    Author
    SEO Writer
    Proofreader
    Editor
    Internet Researcher
Powered by Create your own unique website with customizable templates.